Data and privacy

Everything you build in Maelo is yours, and you can take a copy of it whenever you like. Open Account, Data & Privacy and tap Download my data. Maelo gathers your records and hands you a single file to save.

The file is named for the day you took it, so you can keep several and tell them apart. It is a plain text file in JSON format, which spreadsheets and most tools can read, and which you can hand to an accountant or to another system without anything being locked up.

The export is deliberately complete rather than a summary. It contains your profile and settings, your clients, every booking request and the messages on it, your appointments, your pages, your flash pieces and categories, your notes, your income and expenses, your locations and time off, your calendar connections and your notification settings. Completed waivers are included too.

Two things are left out on purpose. The keys that connect Maelo to your Google, Outlook or iCloud calendar are never exported, because a copy of them sitting in your downloads folder is a risk with no upside. Signature images and the audit details attached to a waiver are also stripped.

Closing your account lives at the bottom of Account, Account Info, under Delete account. Take your export first. Once the process finishes there is nothing left to export.

1. 1

   Tap Delete account

   Maelo explains what is about to happen and asks, optionally, why you are leaving. The reason is genuinely optional and you can skip it.
2. 2

   Type DELETE

   Type the word DELETE in the box, then tap Continue. Nothing is scheduled until you do.
3. 3

   Enter your password

   Confirm it is really you, then tap Delete Account. Maelo schedules the deletion and signs you out.

Deletion does not happen the moment you tap the button. Your account is scheduled for deletion 30 days out, and that window exists because people change their minds and because an account closed in anger on a Friday is often wanted back on the Monday.

During those 30 days nothing is erased yet. There is no button in the app to call it off, so if you change your mind, email support@maelo.app before the window closes and say you want your account restored. After the window closes we cannot help, because there is nothing left to restore.

The bottom of the Data & Privacy panel links the three documents that govern your account. They open in a new tab and are worth a read before you close anything.

• •Terms of Service, the agreement between you and Maelo.
• •Privacy Policy, what Maelo holds and why.
• •Community Guidelines, what is expected of everyone using the platform.

For anything else about your data, including a formal request, write to privacy@maelo.app.