Privacy Policy

1. Who We Are

Maelo provides software solutions for creative studios and independent tattoo artists. We are based in Canada and committed to protecting your privacy in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

Contact: For privacy questions or requests, please email us at privacy@maelo.app

2. What Information We Collect

When you join our waitlist, we collect the following information:

• First Name: To personalize communications
• Email Address: To send you launch updates and beta invitations
• IP Address: For security and spam prevention
• User Agent (Browser/Device Info): For technical troubleshooting

3. Why We Collect This Information

We use your information to:

• Add you to our waitlist for early access
• Send you launch updates and beta invitations
• Provide customer support
• Prevent spam and abuse
• Comply with legal obligations

We will never sell your information to third parties.

4. How We Store and Protect Your Information

Your information is stored securely on servers located in Canada and the United States (via Supabase and Cloudflare). We use industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure database access controls
• Regular security audits
• Bot protection (Cloudflare Turnstile)

5. How Long We Keep Your Information

We retain your waitlist information until:

• Our product launches and you transition to a full user account, or
• You request deletion of your data, or
• 6 months after our product launch if you do not become a user

6. Your Rights (PIPEDA & GDPR)

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information at any time
• Unsubscribe: Opt out of marketing emails (via unsubscribe link in emails)
• Withdraw Consent: Withdraw your consent for us to contact you
• Complaint: Lodge a complaint with the Privacy Commissioner of Canada or your local data protection authority

To exercise any of these rights, email us at privacy@maelo.app. We will respond within 30 days.

7. Marketing Communications (CASL Compliance)

By checking the consent box on our waitlist form, you are providing explicit consent to receive commercial electronic messages (CEMs) from Maelo, including:

• Launch announcements
• Beta invitations
• Product updates

You can unsubscribe at any time by clicking the unsubscribe link in any email we send. We will process your request within 10 business days.

All our emails will include:

• Our business name and contact information
• A clear unsubscribe mechanism

8. International Users (GDPR)

If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), the General Data Protection Regulation (GDPR) applies to you. Under GDPR, we process your data based on your explicit consent.

Your data may be stored in Canada or the United States. By using our service, you consent to this transfer. We ensure appropriate safeguards are in place.

EU/EEA/UK residents have additional rights, including the right to data portability and the right to lodge a complaint with your local supervisory authority.

9. Cookies and Tracking

Our waitlist page uses minimal tracking:

• Cloudflare Turnstile: Sets temporary cookies to verify you're human (not a bot)
• We do not use analytics or advertising cookies at this stage

10. Third-Party Services

We use the following trusted third-party services to operate our waitlist:

• Cloudflare: Hosting, bot protection (Turnstile), and content delivery
• Supabase: Secure database storage

These providers have their own privacy policies and are GDPR/SOC 2 compliant.

11. Children's Privacy

Our service is not intended for individuals under 13 years old (or 16 in the EU). We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy questions, concerns, or requests, please contact us at:

Email: privacy@maelo.app