The Financial hub

Financial is where you go to answer the money questions: has that payment landed, when does it reach my bank, what came off the top, and how much have I taken this month. It is one page with four tabs.

• •Payments is every card payment your clients have made.
• •Payouts is money on its way from Stripe to your bank.
• •Quick Pay is one-off payment links for walk-ins and merch.
• •Account is your Stripe account details and verification.

Everything here needs Stripe connected. Until it is, each tab shows a prompt pointing at Setting up Stripe rather than an empty page.

Each row is one payment: who paid, how much, and where it got to. Search by name, email or description, or use the filter pills to narrow by status.

The status is the useful part. Succeeded means paid in full. Pending is still processing. Uncaptured means the money is held but not taken, and it expires if you leave it. Failed is a decline by the bank, and Disputed means your client has contested it and there is a deadline to answer, which is covered in Refunds, disputes and chargebacks.

Tap a payment for the full picture: the amount, an itemised breakdown of every fee that came off it, the card used, a timeline of what happened when, and buttons to refund it or open the receipt.

Two figures sit at the top. Available is money ready to be paid out to you. Pending is money that has arrived but is still clearing, which normally takes a couple of days. Both are shown per currency, so if you have been paid in two you get a card for each.

Underneath is the history of payouts to your bank. Deposited means it landed, On its way means it is in transit, Initiated means it has just started, and Failed almost always means your bank details need attention.

Your payout schedule and bank details live in Bank account and payouts.

Quick Pay is for money that is not attached to a booking: a walk-in, a piercing, a print, a gift voucher, a touch-up you did not put through the calendar.

Tap New payment, set an amount and a description, and you get a link to send. Copy it into a message, or show the client the page on your phone. Paid and unpaid links are listed together, and pending ones show when they expire.

Account Details is your Stripe account: your business details, the name that appears on receipts and bank statements, your identity documents and anything Stripe still needs from you. It is served by Stripe directly, so what you see there is what Stripe holds.

This is where to go when a payment is refused because your account is restricted, or when Stripe emails asking for a document. Manage Payment Methods underneath jumps to your settings, where you choose which options your clients can pay with.

Maelo works in US dollars, Canadian dollars, pounds, euros, Australian dollars and Czech koruna. Your currency comes from your profile, and every price you set is in it.

A quote keeps the currency it was sent in, even if you change your default afterwards, so a client is never asked to pay a different amount than the one they agreed to. Clients always see the currency named next to the figure, so nobody has to guess which dollar you meant.

Where a payment settles in a different currency than it was charged in, the fee and net columns say which currency they are in. Worth knowing before you reconcile a spreadsheet.