Text message opt-in (live example)
This is the exact checkbox on every artist’s booking form. It appears after a phone number is typed, is unticked by default, and is never required to submit. Try it below: this preview does not send or store anything.
Type a phone number above to see the text message checkbox.
Last Updated: September 30, 2026
Maelo (Maelo App Inc., maelo.app) is booking software for tattoo artists and studios. This page explains how text messages work on Maelo: who sends them, what they say, how you agree to receive them, and how to stop them at any time. Our Terms of Service and Privacy Policy cover the same program in full.
The artist or studio you booked with texts you, through Maelo, about your own booking or visit. Every message starts with that artist or studio name. Messages are delivered by our messaging provider, Telnyx. We only text people who have given us their mobile number and agreed to be texted. We do not send marketing or promotional text messages, and we do not text anyone who has not opted in.
We send booking updates only: request received, quote and dates ready, deposit paid and booked, appointment reminders, reschedules, new messages on your request, and walk-in queue updates. Examples:
| When | Message |
|---|---|
| Booking request received | Ava Stone Tattoo: We got your request and will reply soon. Reply STOP to opt out. |
| Quote and dates ready | Ava Stone Tattoo: Your quote and available dates are ready. View them here: maelo.app/client-hub. Reply STOP to opt out. |
| Deposit paid and booked | Ava Stone Tattoo: Deposit received, you are booked. Reply STOP to opt out. |
| Appointment reminder | Ava Stone Tattoo: Reminder, your appointment is tomorrow at 2:00 PM. Reply STOP to opt out. |
| Rescheduled | Ava Stone Tattoo: Your appointment has been rescheduled. See the new time here: maelo.app/client-hub. Reply STOP to opt out. |
| New message | Ava Stone Tattoo: You have a new message about your request. Reply STOP to opt out. |
| Walk-in: ready now | Ink & Anchor Studio: Hi Sam, your artist is ready now. Reply C to cancel your spot, STOP to opt out. |
| Walk-in: estimated time | Ink & Anchor Studio: Hi Sam, you are up at about 3:30 PM. Reply C to cancel your spot, STOP to opt out. |
| Walk-in: nearly up | Ink & Anchor Studio: Hi Sam, about 15 minutes to go. Head back to the studio when you are ready. Reply STOP to opt out. |
| Walk-in: running behind | Ink & Anchor Studio: Hi Sam, we are running a little behind. Thank you for your patience. Reply STOP to opt out. |
In each example, the name at the start is the artist or studio you booked with. Message frequency varies with your booking. Message and data rates may apply.
Consent is always optional and is never a condition of booking or buying anything. There are two ways to opt in.
Online, on an artist’s booking form. After you type a phone number, a separate checkbox appears. It is unticked by default, and you can submit the form without ticking it. It reads:
“Text me updates about this request and booking from [artist name] via Maelo. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We will not share or sell your mobile information to third parties for marketing or promotional purposes.” Links: Terms, Privacy Policy, and How texting works.
In person, at a studio front desk. For walk-in queue updates the front desk asks you out loud, and only texts you if you say yes:
“We can text you when it is your turn. Is it okay to text you? Reply STOP any time.”
We keep a record of when and how you agreed, as required by Canada’s CASL and the United States’ TCPA.
Reply STOP to any message and we stop texting you immediately. You may receive one final message confirming it. You can also email support@maelo.app and ask us to stop. Opting out of texts does not cancel your booking: we will contact you by email instead. On a walk-in message, reply C to give up your place in the queue.
Reply HELP to any message for help, or email support@maelo.app. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
We will not share or sell your mobile information to third parties or affiliates for marketing or promotional purposes. Your number and messages go only to the artist or studio you booked with and to our messaging provider, Telnyx, so that they can be delivered. See the Privacy Policy for details.
Maelo App Inc., Vancouver, British Columbia, Canada. support@maelo.app. Read our Terms of Service and Privacy Policy.
© 2026 Maelo App Inc.