Managing requests

Requests is your booking inbox. New enquiries land here, and each one carries its own message thread, status and details. Tabs across the top group requests by where they are in the process — Inbox, Booked, Completed, Waitlist and Archive.

Approve a request to confirm the booking and, where you require one, collect a deposit. The client is guided through payment automatically.

Not ready to confirm? Propose dates and reply in the thread. The request moves to a proposal-sent state so you can track what's awaiting the client.

Decline a request you can't take, with an optional reason. Archive anything you've finished with to keep your inbox clean — archived requests are never deleted.

Requests for a flash design carry the chosen piece through the thread, so you always know which design the client wants.