Your own alerts

Your own alerts are what Maelo tells you: a request came in, a deposit landed, a client cancelled. That is a different thing from the emails your clients receive, which you write and schedule yourself.

The bell sits in the bottom corner of your sidebar with a red count when something is waiting. Open it and the count clears, because opening it is the acknowledgement. Tap any row to jump straight to the thing it is about, and Clear at the top empties the list.

When there is genuinely nothing to see, the bell is not there at all. An empty bell is noise, so it stays out of your way until it has something to say.

Where else an alert reaches you is up to you. Go to Settings, Notifications, Personal Notifications and you get a table: the alert on the left, then a switch per channel.

Email is available everywhere. Push, the buzz on your phone, only shows inside the Maelo mobile app, because there is no device to push to in a browser. SMS is listed and marked as coming soon, so the column is there but the switches are not usable yet.

Five alerts have switches, one row each, and you can silence email or push independently on any of them:

• •New Booking Requests, when clients submit new booking requests.
• •Flash Bookings, when a client books an instant or flash appointment.
• •Booking Confirmed, when a customer pays their deposit.
• •Requests Withdrawn, when a client pulls a request before anything is booked.
• •Announcements, occasional updates about new Maelo features and improvements. No spam or marketing emails.

A handful of alerts have no switch, and that is deliberate. They concern booked and paid work, or the safety of your account, and the missing switch is the protection.

• •Session Cancelled and Session Rescheduled. A client changing a booked session is not news you can afford to have muted. The alternative is finding out when nobody arrives at the chair.
• •New Device Sign-in, when someone signs in from a device we have not seen on your account. A security warning an intruder could switch off would not be worth much.
• •Calendar Disconnected, when a connected calendar stops syncing. Until you reconnect it, outside events no longer block your availability, so clients can be offered slots you are not free for.

If you are part of a studio, Studio Messages also has no switch here. Chat is muted per channel inside studio messages instead, so muting one busy channel never silences a direct message from your studio owner.

Muting an alert only stops the email or the push. The bell still records it, every time, with no exceptions. That split is on purpose: you can turn your phone into a quiet place without losing the record of what happened while you were tattooing.

So if you are the kind of artist who checks in twice a day rather than reacting to everything, mute freely. Nothing is lost, it just waits for you.

Inside the mobile app, below the alerts table, there is a status line for the phone you are holding. It tells you whether this device is actually registered to receive push, which is a different question from whether you have the switches on, and it is the usual reason push seems broken.

Three things all have to be true: you granted permission when the phone asked, the phone issued a token, and that token reached your account. The status line checks all three and tells you what to do about it.