How can we help?
Plain answers for running your books on Maelo. Search, browse by topic, or message a real person.
Try
Your first week on Maelo
Seven steps, in order, from a blank profile to your first paid booking.
- 1Finish your profile
- 2Set your timezone, your studio and your hours
- 3Set your rates and what you offer
- 4Connect Stripe and set your deposit
- 5Build a page, or skip it
- 6Publish and share the link
- 7Take your first booking
Browse by topic
15 topicsDashboard4 guides
- Dashboard overview
- Adding and arranging widgets
- Widget reference
- Calendar overview
- Your working hours
- Time off, holidays and blocks
- The requests inbox
- Approving and taking a deposit
- Proposing dates and replying
- Building a quote
- Appointment types and rates
- Rescheduling and cancelling
- Messaging clients
- Scheduled messages
- Your client list
- Client profiles and notes
- Incidents, no-shows and banning
- Page editor overview
- Building your page
- Fonts, colours and background
- Designs
- Selling and reserving flash
- Creating a guest spot or convention
- Bookings during an event
- How money moves through Maelo
- Setting up Stripe
- Bank account and payouts
- Booking policies and FAQ
- On-the-day waiver
- Aftercare information
- Client notifications
- Email branding
- Your own alerts
- What your clients see
- Client sign-in and magic links
- The client journey
- Finding your way around Settings
- Account, username and password
- Devices and active sessions
- Getting the app
- Push notifications on your phone
Quick answers
The guides behind the usual questionsStill stuck? Message us
Tell us what you expected and what happened instead. A real person replies within 24 hours.