Maelo · Documentation

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Guides for running your bookings, calendar, clients and public page on Maelo. Browse a topic below, or jump straight to the AI assistant from the Help menu on any page.

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Your first week on MaeloJust take bookings

Dashboard

Dashboard overviewAdding and arranging widgetsWidget referenceThemes and backgrounds

Calendar

Calendar overviewYour working hoursTime off, holidays and blocksSyncing Google, iCloud and OutlookBooking rules

Requests

The requests inboxApproving and taking a depositProposing dates and replyingDeclining, waitlisting and archivingQuick BookFlash and event requests

Appointments

Building a quoteAppointment types and ratesRescheduling and cancellingCompleting an appointment

Messages

Messaging clientsScheduled messages

Clients

Your client listClient profiles and notesIncidents, no-shows and banningClient data requests

Your artist page

Page editor overviewBuilding your pageFonts, colours and backgroundYour booking formPublishing and sharing your pageEmbedding on your own website

Flash

Flash ManagerSelling and reserving flash

Events and guest spots

Creating a guest spot or conventionBookings during an event

Getting paid

How money moves through MaeloSetting up StripeBank account and payoutsDepositsFinal payments and tipsTap to Pay on iPhonePayments outside StripeFees and pricingRefunds, disputes and chargebacksSales taxReceipts and tax timeThe Financial hub

Policies and forms

Booking policies and FAQOn-the-day waiverAftercare informationDecline reasons

Notifications

Client notificationsEmail brandingYour own alerts

Client hub

What your clients seeClient sign-in and magic linksThe client journey

Account and settings

Finding your way around SettingsAccount, username and passwordDevices and active sessionsData and privacyReferral program

Mobile app

Getting the appPush notifications on your phone

Help

Getting helpRequesting a feature